understand how to learn to be a L and D or HR professional

Decision makers within the organization need to be persuaded that L & D and HR bring value and create results that make a difference to the organization’s results. To do that, what should L & D and HR professionals learn to?

1. Communicate more strategically with the organization’s key decision makers.

2.

3.

4.

5.

(Please reference the answer hint at page 54 to write the other four answer points).

( the book name is Capability at Work: How to Solve the Performance Puzzle, by Paul Matthews (2014). Milton Keynes, UK: Three Faces Publishing. ISBN-13: 978-1909552043)