ACADEMIC GUYS

Maggie uses a hard skill when she designs software user interfaces. She acquired this technical skill by completing software design and user interface courses. The IT specialists in the other answer alternatives use soft skills to interact with team members. These soft skills include collaboration, problem solving, and communication.

1

IT specialists must possess technical knowledge and work well with others if they are to be successful. 

Select the IT specialist who demonstrates a hard skill.

  • Maggie designs a new user interface for her company’s master control panel.
  • Noel monitors a virtual chat program to keep in touch with other members of the IT department.
  • Freddy uses problem-solving expertise to resolve an issue for the software development team.
  • Elizabeth tracks her team’s progress on a software development project.

RATIONALE

Maggie uses a hard skill when she designs software user interfaces. She acquired this technical skill by completing software design and user interface courses. The IT specialists in the other answer alternatives use soft skills to interact with team members. These soft skills include collaboration, problem solving, and communication.

CONCEPT

 Information Technology in the Workplace

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2

Josephine recently bought an item online. The next time she visited the seller’s website, a list of items related to her recent purchase were conspicuously displayed.

Josephine is experiencing an example of automation known as __________.

  • advertising and marketing
  • automated billing
  • online software application
  • importing/exporting data

RATIONALE

Josephine is experiencing advertising and marketing. Most websites use historical data about user behavior to offer products that fit the user’s preferences and needs.

CONCEPT

 Process Automation and Computers

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3

Smartphones and tablets currently outsell laptop and desktop computers.

This statement describes the trend known as __________.

  • visualization 
  • personalization
  • mobilization
  • automation

RATIONALE

Mobile technology, including mobile devices (smartphones), mobile apps, and mobile operating systems (Android, iOS), has created a trend towards mobilization. The next generation of smartphones will be context-aware, and will make use of the growing availability of embedded physical sensors, and data-exchange capabilities.

CONCEPT

 Advancements in Computer Science

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4

Gail is examining software to determine what happens when an operator makes a mistake while in data entry mode.

Gail is addressing the dimension of usability known as __________.

  • visibility
  • satisfaction
  • efficiency
  • error management

RATIONALE

Gail focuses on software usability evaluation. She deals with error management related to data entry.

CONCEPT

 Usability

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5

Gabriel works on a team that is developing a self-driving car. 

What advance in technology best describes this project?

  • Artificial intelligence
  • Visualization
  • Augmented reality
  • Collaborative technology

RATIONALE

Artificial intelligence is the technological advance that best describes self-driving cars. Artificial intelligence is the theory and development of computer systems that can perform tasks which normally require human intelligence (e.g, visual perception, speech recognition, decision-making, and language translation).

CONCEPT

 Advancements in Computer Science

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6

Which individual is performing a network development and maintenance IT role?

  • Siglinde provides technical support to employees who use the organization’s 3D printers.
  • Gretchen trains employees on the leading computer software as it becomes available. 
  • To keep up with the latest developments, David studies new Internet protocols for his company.
  • Chelsea evaluates her company’s IT resources and makes recommendations for improvements.

RATIONALE

David is focusing his efforts on network development and maintenance, because he is developing expertise on new Internet protocols for his company. Gretchen is in an information technology support role, since she trains employees on new software. Chelsea’s role is planning, which involves the assessment of IT resources and assets, and possibly the identification of opportunities to develop, improve, and enhance the resources. Siglinde’s role is infrastructure and equipment management, because she supports employees who use advanced equipment, including 3D printers.

CONCEPT

 Information Technology in the Workplace

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7

Mark, Sean, and Jackie are members of a software development team. 

Mark creates the documentation that outlines requirements for the development of new software. Sean creates the system architecture, and builds software applications based on system requirements. Jackie evaluates the new software by running tests to identify bugs and other problems.

What is Mark’s role on the software development team?

  • Software Designer
  • Project Manager
  • Software Quality Assurance
  • Software Analyst

RATIONALE

Software Analysts translate business needs and constraints into software requirements, and share the requirements with other members of the development team. 

CONCEPT

 The Software Development Team

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8

Which task is suitable for an automated process?

  • Mai’s company has a limited testing budget.
  • Tanya plans to modify her software, and will retest it many times.
  • Astor plans to test her software only twice.
  • Kanta’s company requires human review to identify and correct errors.

RATIONALE

Tanya plans to modify her software, and will retest it many times. The recurrent aspect of her test plan justifies the use of automated testing, which can optimize Tanya’s investments of time and effort.

Due to budget concerns, a small number of tests, and the need for human review to identify errors, the other answer choices describe tasks that are better-suited for manual processes.

CONCEPT

 The Impacts of Automation

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9

Harriet implements policies and prevents unauthorized access to the network, and to the data stored on the network.

Harriet holds the position of __________ in the organization.

  • Computer Operator
  • Database Administrator
  • Security Administrator
  • Network Administrator

RATIONALE

Harriet is a Security Administrator who protects the technological assets of the organization (i.e., infrastructure, systems, and data). 

CONCEPT

 IT Specialists and their Roles

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10

John is using __________, a software development management tool that easily integrates into his business’s enterprise software/information system.

  • Primavera
  • Visual Studio
  • Visio
  • MS Resource

RATIONALE

John uses Primavera, a software development management tool that can be easily integrated into a business’s enterprise software/information system. Primavera is a competitor-provided alternative to Microsoft Project.

CONCEPT

 Software Development Life Cycle

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11

Which of the following is a best practice for maintaining a safe and healthy workstation?

  • Reaching to the left to access the keyboard
  • Adjusting the back of the chair so that a person’s lower back is supported and perpendicular to the floor
  • Adjusting the chair so that the user can stretch his or her legs straight out
  • Placing the monitor screen seven inches from the face

RATIONALE

Adjusting the back of the chair so that a person’s back is supported and perpendicular to the floor is one of the recommended best practices to maintain a safe and healthy workstation.

CONCEPT

 Workstation Safety

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12

Michiko works for a credit union. When a new employee is hired, the manager contacts Michiko to add a new user to the network and to set appropriate permissions for that user.

What is Michiko’s role in her organization?

  • Database Administrator
  • Systems Administrator
  • Network Engineer
  • Programming Language Specialist

RATIONALE

Michiko is a Systems Administrator. The duties of a Systems Administrator vary from one organization to another. Sometimes referred to “sysadmins,” Systems Administrators usually install, support, and maintain servers and other computer systems, and plan for and respond to service outages and other problems.

CONCEPT

 Computer Scientists and their Roles

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13

Alex establishes information-security policies for his organization, and oversees the implementation of those policies.

Alex is employed as a __________.

  • Computer Programmer
  • Database Administrator
  • Computer Engineer
  • Computer Operator

RATIONALE

Alex is employed as a Computer Engineer. His main responsibilities include definition and implementation of the organization’s information-security policies. Computer Engineers also design and oversee the production of computer hardware.

CONCEPT

 The Computing Profession

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14

Game Changer Technologies has four software teams. Each of them is developing four different examples of its new game app.

Which software development methodology is used by the Game Changer teams?

  • Lean
  • Prototyping
  • Cascading/V-model
  • RAD

RATIONALE

Prototyping is the software development methodology used by the Game Changer teams. Prototyping is a method in which a prototype (i.e., an early approximation of a final system or product) is built, tested, and reworked as necessary until an acceptable prototype is produced. The acceptable prototype is used to develop a complete system or product.

CONCEPT

 Software Development Methodologies

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15

Beth works with project stakeholders to maintain team organization and communicate the project status.

Select Beth’s role in the organization.

  • Project Manager
  • Project Analyst
  • Project Developer
  • Project Architect

RATIONALE

Beth is a Software Project Manager who works with stakeholders to keep the team organized, and to communicate the project’s status. Project Managers make sure that the project delivers what it is supposed to deliver — on time, within budget, using available resources.

CONCEPT

 Software Engineers and their Roles

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