Explore and research a large corporation, such as Starbucks, Southwest, etc. What does it take for a company to align their operational processes with their business plans and mission? How does it measure or identify benchmarks for quality service and operations production? Create a 6-to 10-slide presentation to highlight the key elements or specific methods for performing and providing their service and their production? Explain methods improvement or process improvement steps used to improve customer relations and supply chain system processes for this company. Answer the following questions in your review and summary report:
- How would you define quality and how is quality measured in this company or industry?
- What service or production activities are not under total control?
- Identify the services activities that affect quality for customers that are totally controlled and those that cannot be control. How does the company resolve external factors that impact quality?
- What methods or process improvement strategies might you consider to improve service or production operations?
- 3 page paper & 6-10 slide presentation
Perform the following steps:
Step 1: Create a slideshow presentation.
Create a 6 to 10 slide presentation. Explain how the operational system is used to improve customer relations and supply chain system processes for this small business.
Step 2: Write a summary paper of your findings, considering the questions above.